Unintended consequences of the “smart workplace,” or the transparency paradox

[When] we feel over-observed at work, our performance suffers. This can take two forms. One response is to just do exactly what the watchers want to see. Observers may get compliance, but they won’t get much innovation. We’re just not likely to try something different if we’re being watched to make sure we’re doing our jobs right. Another response, no more to a company’s advantage, is to find ways to hide. Put employees in open offices and they’ll work from home—and feel more productive. Track more data, and they’ll find a way to stay under the radar.

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